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Activation codes
Back to overviewWhy have I received an activation code letter?
For security reasons, customer verification through a valid postal address is required for a number of online services.
Please enter the activation code sent to you as soon as you are asked for it when you log on.
Why have I received an e-mail activation code?
Customer verification through a valid e-mail address is required for security reasons. Please enter the e-mail activation code as soon as you are asked for it when you next log on.
I have not received an e-mail activation code.
Check your e-mail spam filter. To obtain a new activation code, please contact Customer Service by phone on +41 (0)842 88 00 88 or by sending an e-mail to custcare@swisspost.ch.
I have not received a verification letter.
It may take 2-3 working days before you receive the verification letter. Please note that not all services require a verification letter. If a verification letter is needed, please contact Customer Service by phone on +41 (0)842 88 00 88 or by sending an e-mail to custcare@swisspost.ch.
