Swiss Post Solutions

Swiss Post Solutions was founded in autumn 2007. With a workforce of around 7,000, it is internationally active in more than 12 countries.  It generates almost 80% of its turnover abroad.

Strategy

Through Swiss Post Solutions, Swiss Post aims to further develop its international business and expand its range of postal services. Swiss Post Solutions monitors developments in the digital world, at the same time facilitating the coexistence of physical and electronic information carriers.  Its aim is to simplify communication between companies and their customers. With its “Swiss Post” brand, Swiss Post Solutions represents innovation, dynamism and flexibility.

Services:

Business process solutions

Swiss Post Solutions helps companies to optimize their information processes and key business relationships with partners and customers.

Its range of services includes:

• Optimizing internal information flows to enable customers to be cared for more personally and specifically as well as faster and more efficiently.
• Setting up and operating comprehensive customer management systems, with services ranging from direct advertising, integrated customer retention programmes and customer card solutions through to online sales of services and products.
• Secure communication – protecting data and solutions to enable secure online communication.

Information management

Incoming documents: Swiss Post Solutions converts incoming physical documents into electronic data so that they can be distributed rapidly and securely to the relevant people within the business and also input into electronic processes.

Outgoing documents: Swiss Post Solutions formats electronic data and handles the production and dispatch of high-volume documents such as invoices, statements, policies and other printed material.

Customer relationship management

Swiss Post Solutions helps businesses and organizations to improve the quality of their customer relations. Solutions range from customer retention programmes and personalized customer dialogue solutions right through to selling products and services online.

This enables customers to be reached and acquired in a more targeted manner, thus removing the need for unnecessary marketing expenditure.

Secure communication

Swiss Post Solutions offers a wide variety of high-quality solutions for secure electronic communications.

With Swiss Post Solutions, confidential and sensitive information gets from A to B electronically via secure channels in an encrypted format. Confirmation of dispatch and receipt can be provided on request, representing the electronic equivalent of registered physical mail.

Swiss Post Solutions also verifies and issues electronic signatures. Via SuisseID, an electronic ID for use on the Internet, users can verify their identity securely in the case of business transactions, provide legally valid signatures and identify themselves as authorized users of services. Swiss Post’s secure electronic authentication and dispatch solutions form the basis for the Confederation’s plans for implementing eGovernment and eHealth solutions.

To learn more about our solutions, please visit our website  www.swisspost.ch/solutions.