Employer receives great scores from employees

Press release dated 10.08.2011

Around 50,000 Swiss Post employees were surveyed on their commitment, work situation and company in this year's employee survey. The scores awarded to their employer at Group level were either the same or better than the previous year. The record response rate of 76.4% supports this result. Respondents rated their commitment to Swiss Post as high. Their assessment of the corporate strategy scored much higher than in 2010.

Many Swiss Post employees are highly prepared to commit themselves fully to their work, consider their work important to the success of their unit and would still like to be working for Swiss Post in two years' time. Scoring a minimum of 85 points out of a possible 100, these three peak values from the 2011 employee survey are testimony to the overall survey results. Compared to last year's survey results, all scores were improved upon or remained the same at Group level.

Commitment remains high

Scoring 83 out of 100, employees rated their personal commitment as unwaveringly high. The "commitment" index comprises willingness to perform, identification and staff turnover. Identification with the company increased by one point to 81 compared to last year. This demonstrates that employees enjoy working for Swiss Post and believe in its products and services.

Employee satisfaction increased by one point to 75. Customer focus climbed from 78 to 79 points. In particular, more employees rated Swiss Post's good image among its customers. Among the quality factors relating to the work situation, the values of work content (81 points) and goal orientation (80 points) increased while work processes (72) and employment conditions (65) remained lower.

More confidence in management

As in the last two years, the questions on the Swiss Post strategy received medium positive scores (68 points). Nevertheless, with an increase of 4 points, the strategy was the highest climber in terms of points in this year's survey. This included employee confidence in Swiss Post management, which also rose by 4 points to 71.

The anonymized employee survey was sent to around 50,000 employees in 20 countries. At 76.4%, the response rate reached a record high (37,782 responses). The high participation rate supports the results and indicates that the employee survey is well accepted. According to the survey model, ratings between 60 and 74 points represent a medium positive evaluation, and ratings between 75 and 84 points represent a high positive evaluation. Swiss Post is now analysing the results and will use them to derive measures where necessary.

Results of the 2011 employee survey

Index per unit  Group 2011 Group 2010 PostMail 2011 PostMail 2010 PostLogistics 2011 PostLogistics 2010 PostFinance 2011 PostFinance 2010
Commitment 83 83 83 83 82 81 88 88
  - Identification 81 80 82 80 81 79 86 86
  - Staff turnover 81 81 82 81 80 78 87 88
  - Willingness to perform 87 87 87 87 86 85 90 91
Work situation 75 75 76 75 73 71 78 77
Unit fitness 72 71 71 70 70 68 77 77
Customer focus 79 78 78 77 79 78 83 82
Employee satisfaction 75 74 75 74 73 71 80 80

Index per unit  PostBus 2011 PostBus 2010 Post Offices &Sales 2011 Post Offices &Sales  2010 Swiss Post International 2011 Swiss Post International 2010 Swiss Post Solutions 2011 Swiss Post Solutions 2010
Commitment 85 85 81 80 84 84 79 80
  - Identification 84 83 79 78 82 82 75 76
  - Staff turnover 84 84 79 79 83 83 76 77
  - Willingness to perform 89 89 84 85 88 89 85 87
Work situation 71 71 77 77 73 73 70 70
Unit fitness 70 68 72 71 72 73 70 71
Customer focus 77 77 77 76 79 79 81 81
Employee satisfaction 75 75 76 75 73 73 66 67