Improve competitiveness

Swiss Post is preparing for the future. Thanks to the active development of innovations, Swiss Post keeps up with technological changes, remains customer-orientated, and makes sure it is compe­titive. Internationally, Swiss Post is one of the innovation leaders in the postal business.

Innovation for private and business customers

Swiss Post's innovative products and services are tailored to the needs of its customers. Customers' needs change continually and the demand for services at the point where the physical and electronic worlds meet is on the rise. Swiss Post is keeping abreast of this change, for example, by offering its customers products, which are available both at the post office counter and online – or on mobile applications when customers are on the move. For business customers in particular, Swiss Post is developing solutions aimed at streamlining business processes and increasing efficiency in the fields of logistics, finance and communication. Swiss Post is continually expanding its range of products and services and introducing timely innovations, thus enabling its customers to achieve their goals more efficiently and more economically.

Success in core markets

Swiss Post can become even more competitive thanks to its high-quality innovations. This is because it is successful on the open market in all its core activities with its new products and services. Innovative processes and using the latest technologies also enable it to guarantee that an efficient and reliable basic service is provided. Swiss Post is fully committed to the reliability and quality of its products and services, both now and in the future.

Solid innovation leadership

Swiss Post realised early on how rapid technological change would impact upon the business world and influence the demands made by private individuals. It evaluates trends and deals with the concerns of the customers of tomorrow. The team of Swiss Post innovation management professionals lends support to the development of innovations in all business units. Swiss Post is involved in innovative ­fields such as e-health and e-government and cooperates with a partner network of experts in industry and research.