Customer service

Call us. We will be happy to answer your questions and attend to your needs. You'll find out everything you need to know in a discussion with us. We'll find the best solution to problems together.

Our freephone for answers to your questions:

• 0800 888 100 (calls within Switzerland only).
• 00800 888 777 00  (for international calls)

We are happy to assist you from Monday to Friday, 8:00 until 18:00 (CET).

Online contact

Use the contact forms to submit your questions, concerns and suggestions about the products and services for international dispatch online.

Simply complete one of the contact forms and we'll be in touch with you by telephone or e-mail in the next 24 hours (Mon-Fri).

Import customs clearance queries

For further questions about import customs clearance, the customer service of the postal customs is at your disposal: 0848 639 639. You may also send your request with the contact form.

Did you know?

You’ll find answers to your queries swiftly and easily under Frequently Asked Questions.

You’ll find general information on mailing and details of prices in the Service Guide Online.