You can use DigitalStamp in the Post-App if:

• You have installed the latest version of the Post-App on your smartphone.
• You have saved a common payment method (direct debit, e-finance, credit card or TWINT).
• You have an active Internet connection.
• You have an account in the “My Post” customer portal.

No. Swiss Post identifies the selected shipping option based on the letter code and will deliver the letter by A Mail.

The letter code is valid for ten days after payment. It is shown under the “Current” tab in the Post-App. It expires after ten days. Orders are automatically moved to the “Completed” tab.

Yes. To use the service, customers need to log in via their Login with SwissID. If you don’t have a Login, it takes only a few minutes to register. Address verification is not required.

No, only private customers can use the new franking solution in the Post-App. Business customers must use their private Swiss Post Customer Login to access DigitalStamp.

No, customers can only frank individual items with DigitalStamp via the Post-App. If you want to frank several parcels or letters at the same time, you can use the “WebStamp” or “Domestic parcel labels” online services.

Thanks to the launch of the new franking solution via Post-App, customers can also generate DigitalStamps for letters in the “WebStamp” online service. Up to ten letter codes can be handled in a single order.

With DigitalStamp, we offer our customers the most commonly used letter formats and mailing options. This ensures that the Post-App is as easy to use as possible. Other formats and the registered (R) and A Mail Plus options are available in the WebStamp online service.

Your last three orders are shown on the homepage. Clicking on one of these orders takes you directly to the detailed view of the order. All orders are also listed in your profile under “My activities”.

The receipts can be viewed via the “WebStamp” or “Domestic parcel labels” online services. The Post-App provides only an overview of current and completed orders.

The new franking solution can only be used in the latest version of the Post-App. We advise our customers to update the Post-App on a regular basis.

If you are unable to complete your order, please check the homepage in the Post-App or “My activities” in your profile to see whether you can find the order and open it again. If the order has been completed, you will see the letter code there.

If no order appears, you should begin the order process again.

If you encounter any further problems, please contact Customer Service. Describe the problem accurately, including details of the time, payment method and type of mobile phone used.

With DigitalStamp, you can frank letters and parcels via the Post-App. This is a franking-only solution, which means it depends on the franking whether you can track an item.

With DigitalStamp, you can frank A Mail and B Mail letters. These do not offer track and trace. If you want to track letter mail, we recommend A Mail Plus or registered mail.

You can also frank parcels via DigitalStamp. You can track parcels as usual using the consignment number in the Post-App or online. All parcel franking that you have carried out remains in your account as current or completed orders.